Return and Cancellation Policy

At Wheelchair Vans Inc., we strive to ensure your satisfaction with every purchase. If, however, you find yourself dissatisfied with your order, we have a straightforward return and cancellation policy in place to assist you.

Returns:

• You may return your items for a prompt refund or exchange if you are dissatisfied with your order.
• Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
• Items returned more than thirty days after the purchase date will be refunded via a credit redeemable on your next purchase.
• Original shipping and handling charges are non-refundable.

Please mail your package to:

Wheelchair Vans Inc. Attention: Returns Department 22692 Granite Way, Suite A Laguna Hills, CA 92653

Cancellations:

• Our aim is to provide a seamless service experience, and if the need arises for a cancellation, we are here to assist you.
• Wheelchair Vans Inc. accepts cancellations of orders for factory-sealed, unopened, new merchandise within 10 days of the customer's receipt of the product.

Processing Time:

• All returns and cancellations will be processed within 30 days after receipt, provided the outlined conditions are met.

Important Information:

• Wheelchair Vans Inc. does not accept any return without a valid Return Authorization Number. Please call 1-949-664-1146 for a Return Authorization Number.
• Customers will be responsible for paying a 20% restocking fee for any returned non-defective merchandise, along with shipping costs to and from the customer.
• Returned merchandise must be shipped no later than 10 days after the issuance of a Return Authorization.
• Please note that there are no returns accepted on part orders and vehicle purchases.

Documentation and Packaging:

• All returns must include a detailed written description of the defect or problem, along with instructions on how to replicate it or why the item is being returned.
• Merchandise must include all factory-packed accessories in the original carton. Incomplete returns will receive a credit reflecting any missing accessories.

We value your patronage and are committed to ensuring your satisfaction with every interaction. Should you have any further queries regarding our Return and Cancellation Policy, please do not hesitate to contact us.